Lost Policy Documents

When your client sells their policy the policy document is needed to complete the transaction. If the original policy document has been lost there are different procedures for different Life Offices.

Insurance Company Lost Policy Action Fee
Britannic Britannic will issue a certificate of assurance to your client which should be sent on to the Market Maker. No Fee
CIS CIS will issue a statutory declaration that should be completed by your client and witnessed by a solicitor. This needs to be returned to CIS, who will issue a replacement policy document. The statutory declaration MUST be kept attached to the replacement policy for it to be valid. Solicitors fee
Clerical Medical The Market Maker should issue an indemnity form or undertaking for your client to sign. No Fee
Friends Provident Friends Provident will issue an indemnity form which should be signed by a solicitor. £50 charged by Friends Provident plus any solicitors fee
General Accident General Accidents parent company Norwich Union will issue a replacement on receipt of a lost policy indemnity form. £25 charged by Norwich Union
Guardian Royal Exchange Guardian Royal Exchange can not issue a replacement, however, they will issue a copy along with a covering letter to explain that this will suffice in the event of a third party claim. -
Legal & General Legal & General will issue a replacement to the Lives Assured on receipt of a completed discharge form.
No fee
Norwich Union Norwich Union will issue a replacement on receipt of a lost policy indemnity form. £25 charged by Norwich Union
Pearl Pearl will issue a statutory declaration upon request by the market maker. This will need to be signed by a solicitor who may charge a fee. Solicitors fee
Phoenix (Royal Life & Sun Alliance) The Market Maker will request a 'Lost policy declaration and indemnity for use on sale' from Phoenix. This will need to be signed by your client and returned to the Market Maker. No fee
Prudential The Market Maker should issue an indemnity form or undertaking for your client to sign. No fee
Royal London Royal London will issue a Replacement Schedule, Terms & Conditions and covering letter on receipt of a completed lost policy indemnity form. The Market Maker will need all 3 documents. No fee
Scottish Amicable The Market Maker should issue an indemnity form or undertaking for your client to sign. No fee
Scottish Equitable The Market maker should issue an indemnity form or undertaking for your client to sign. No fee
Scottish Widows The Market maker should issue an indemnity form or undertaking for your client to sign. No fee
Sun Life of Canada Contact Sun Life of Canada for a lost policy form. They will issue a Plan Schedule on receipt of a signed and witnessed copy of this form. No fee
Standard Life The Market Maker should issue an indemnity form or undertaking for your client to sign. No fee
Weslyan An original policy document is required to complete the sale. Without it the sale cannot proceed. -